Location Overview
Join our team in Aman New
York. East meets West and old meets new. Manhattan’s iconic Crown
Building is reimagined as Aman New York, where the city’s original architectural
splendour and Aman’s harmonious design language collide, reimagining
the inimitable tranquillity of Aman in the heart of Manhattan’s midtown. With
a year-round Garden Terrace, flagship Aman Spa and spacious suites all among
the largest in the city.
Role
The
Director of Rooms is responsible for the leadership and overall performance
of the Rooms Division in accordance with the policies, standards, and procedures
established by Aman New York.
This position has an annual
compensation range of $145,000 -
$170,000.
Responsibilities
- Protect and uphold
the Aman brand by delivering thoughtful, genuine, and personalized guest
experiences. - Lead the daily operation of the Front Office,
Housekeeping, Guest Experience, and will support the Concierge
department. - Maintain departmental standards, policies,
and operating procedures, identifying opportunities for continuous
improvement. - Monitor guest feedback and implement service
improvements to enhance the overall guest
experience. - Ensure effective communication
and collaboration across all hotel departments. - Manage
departmental budgets, forecasts, payroll, labor, purchasing, and operating
expenses. - Conduct regular operational audits and quality
inspections. - Develop managers and colleagues through
ongoing training, performance feedback, and succession
planning. - Partner with Engineering to oversee preventative
maintenance and deep cleaning programs. - Perform any other
reasonable duties as required by the Hotel
Manager.
Requirements
- Minimum five years
of leadership experience within the Rooms Division of a luxury
hotel. - Strong operational knowledge of Front Office,
Housekeeping, Guest Experience, and Concierge. - Proven
ability to lead, develop, and motivate high-performing
teams. - Strong financial acumen with experience managing
budgets, labor, payroll, and operating expenses. - Excellent
communication, leadership, organizational, and problem-solving
skills. - Ability to prioritize multiple responsibilities
while maintaining exceptional attention to detail. - Strong
guest relations and service recovery skills. - Proficiency
in Microsoft Office and hotel operating systems. - Ability
to work a flexible schedule, including weekends, evenings,
and holidays. - Professional demeanor with the highest level
of integrity, discretion,
and confidentiality.
Benefits
At Aman New
York, we believe that our colleagues are at the core of our success. We offer
a competitive benefits package including exciting international career
opportunities in a company that is expanding rapidly. We prioritise and support
your career journey, making you feel valued, included and
at home.
- Comprehensive and generously-subsidized health benefits
program - Safe Harbor 401K Plan
- Complimentary Stays at other Aman
properties - Discounts at Aman New York restaurants and Aman Retail online
store - Wellness events throughout the year
If
you thrive in an ultra-luxury environment and are passionate about warm
and personalised hospitality where every detail matters, we invite you to apply
to join us on our journey.
