Reservations Executive

Join our dynamic corporate team and become part
of Aman Group. With offices strategically located around the world (Zug, London,
Dubai, Singapore, Bangkok, Miami and New York), our corporate colleagues are
at the forefront of driving innovation and excellence for our ultra-luxury
brand.

The Reservations Executive
is responsible for managing guest booking requests and inquiries across Aman’s
global portfolio, delivering personalised, efficient, and brand-aligned service.
This role ensures every interaction reflects Aman’s commitment to ultra-luxury
hospitality, maximising both guest satisfaction and conversion rates.

In addition to handling core reservations, the position involves building
complex itineraries, coordinating pre-arrival arrangements, and providing
exceptional service for high-value guests including Aman Private Office clients,
Club members, and Residential owners.

Key
Responsibilities

• Manage guest reservation requests across
  phone, email, and digital channels with efficiency, accuracy, and personalised
  attention.

• Convert qualified inquiries into confirmed bookings,
  applying rate strategy knowledge to optimise revenue and guest
  satisfaction.

• Accurately input and manage all reservations within
  Aman’s systems, ensuring data integrity and compliance with operational
  standards.

• Design and coordinate multi-property itineraries,
  guaranteeing seamless travel experiences across the Aman
  portfolio.

• Support pre-arrival planning and organise special
  requests to deliver customized guest experiences.

• Collaborate
  with property teams and regional offices to ensure flawless communication
  and execution of all reservations.

• Provide discreet, high-touch
  service for VIP guests, including APO clients, Club members, and Residential
  owners.

• Maintain comprehensive guest profiles, capturing
  preferences and history to enhance future interactions.

• Stay up
  to date on property offerings, seasonal availability, and promotional
  initiatives to provide informed recommendations.

• Proactively
  identify and resolve booking challenges, escalating complex issues to management
  when required.

Requirements

• 3–5
  years of experience in reservations, customer service, or a guest-facing
  hospitality role within a luxury environment.

• Exceptional written
  and verbal communication skills, with a refined and professional tone suitable
  for luxury clientele.

• Proven ability to deliver impeccable
  service standards across phone and email interactions.

• Strong
  attention to detail and accuracy in data entry, documentation, and system
  management.

• Experience using reservation or CRM systems (e.g.,
  Opera, SynXis, Salesforce) preferred; training provided if
  needed.

• Ability to multitask and prioritise effectively in
  a fast-paced, global service environment.

• Demonstrated
  problem-solving skills and proactive approach to guest
  needs.

• High level of discretion and integrity when handling
  confidential guest information.

• Bachelor’s degree in hospitality,
  tourism, or a related field preferred; equivalent experience
  considered.

• Passion for luxury hospitality and a deep
  understanding of Aman’s brand values and service ethos.