Front Office Agent (Overnight Relief) - Aman New York

This position has an hourly compensation rate
of $37.91.

Responsibilities

• Performs all Front
  Office Assigned functions, preparing, and executing an ideal Aman New York
  Journey to guests.

• Check-in and Check-out of Hotel Guests
  and Club Members.

• Managing chats with Guest/Club Member movement,
  Arrival & Departure, etc.

• Responsible for maintaining
  the highest quality database relating to Guest History.

• Provide
  quality and genuine service by responding to guests and team members promptly,
  efficiently, and courteously. Follow up and follow
  through.

• Responding to guest and leadership feedback, in areas
  relating to Guest Satisfaction. Focusing on improvement regarding
  feedback.

• Have an in-depth knowledge of activities, directions,
  travel time, cost, and various forms of transportation around New York
  City.

• Responsible for maintaining clean, neat, and organized
  surroundings, ensuring a safe and positive environment.

• Stay
  current with developments and procedures in Aman New York by attending each
  pre-shift and departmental meetings set.

• Perform any other
  reasonable duties as required by the Front Office Management
  Team.

Requirements

• 1 year of related
  luxury hotel experience.

• Graduate of Hotel School or College
  Degree is a plus.

• Must be proficient in Windows, Word, Excel,
  PowerPoint.
  
  Opera PMS knowledge is preferred.

• Excellent communication skills,
  both written and verbal in English, multi-lingual is
  a plus.

• Positive, inclusive, genuine, innovative, engaging,
  and energetic personality.

• Ability to handle guest requests
  and concerns in an efficient, calm, and genuine manner.

• Able
  to be organized, manage time wisely, showcase high levels of attention
  to detail.

• Sensitive and inclusive to all cultural
  nuances.

• Handle confidential materials and matters with full
  discretion.

• Able to handle a multitude of tasks in an intense,
  fast paced environment.

Benefits

At Aman New
York, we believe that our colleagues are at the core of our success. We offer
a competitive benefits package including exciting international career
opportunities in a company that is expanding rapidly. We prioritise and support
your career journey, making you feel valued, included and
at home.

• Comprehensive and generously-subsidized health benefits
  program

• Safe Harbor 401K Plan

• Complimentary Stays
  at other Aman properties

• Discounts at Aman New York restaurants
  and Aman Retail online store

• Wellness events throughout
  the year

If you thrive in an ultra-luxury environment
and are passionate about warm and personalised hospitality where every detail
matters, we invite you to apply to join us on our journey.