Director of Spa & Wellness - Aman Tokyo

Location Overview
Join our team in Aman Tokyo. From the heights
of the Otemachi Tower, Aman Tokyo tempers urban dynamism with a profound
atmosphere of serenity. Inspired by Japanese design tradition, with ikebana
displays, washi paper doors and engawa platforms, the vast lobby, ryokan-style
rooms and Aman Spa are all among the city’s largest.

Role

Under the direct
supervision of the Hotel Manager, Director of Spa & Wellness is responsible
for the entire Spa and Wellness operations and administrations, ensuring
the highest level of guest satisfaction in accordance with the Policy
and Procedure and Standard Operating Procedures Manual and Guideline established
by the hotel or the corporate
office.

Responsibilities

• Responsibilities
  for financial budget and analysis, including the development annual budgets
  for spa.

• Development of the facility's financial operating
  assumptions. Planning business model, budget
  and staffing.

• Ensures that all areas within responsibility
  operate in line with maximizing profit while delivering on the excellence
  in product and service.

• Practice timely guest complaint handling
  and follow up to make sure guest satisfaction
  and recovery.

• Control the cost of purchasing and office supplies.
  Maintain strong relationship and goodwill with suppliers and third party
  contractors.

• Celebrate guests’ occasions like birthday
  and anniversary by preparing cards, letters, email, and gifts.

• To
  meet and greet a certain number of arriving and departing guest per day,
  especially Aman Club Tokyo members and repeaters.

• Recruitment,
  development and training of all spa departments.
  
  Oversee Effective scheduling of all services and special
  programming.

• Development and adherence of Standard Operating
  Procedures Manual. Ensure monthly departmental communication meetings
  are effective.

• Ensure that all employees follow safety
  and emergency procedures and practices. Ensure employees have a complete
  understanding the hotel's policy relating
  safety.

Requirements

• Minimum 5 years
  of experience as Spa Manager in the hospitality industry.

• Fluency
  in English and Japanese, with excellent communication and interpersonal
  skills.

• Proven team leadership and people management
  skills.

• High proficiency in Microsoft Office (Word, Excel,
  PowerPoint, Outlook).

Benefits

At Aman
Group, we believe that our colleagues are at the core of our success. We offer
a competitive benefits including exciting international career opportunities
in a company that is expanding rapidly. We prioritise and support your career
journey, making you feel valued, included and at home.

• Aman
  Global Complimentary Night Programme.

• Discount on Food &
  Beverage Outlets and Aman Retail Boutique.

• Meals and coffee
  breaks during shifts.

• Club activities.

• Birthday
  Benefit (Food & Beverage outlet experience).

• Qualification
  acquisition support.

If you thrive in an ultra-luxury
environment and are passionate about warm and personalised hospitality where
every detail matters, we invite you to apply to join us on our journey.